ONLINE THERAPY

The Center for Creative Arts Therapy will be entirely closed to the public until further notice. While our physical office in Downers Grove is closed to the public, we will continue to connect with our clients via “telehealth”. In the interim, we will operate as a "closed set" with a modified schedule, from which our team will produce and run business as usual from remote locations. We will monitor the situation closely and make any necessary adjustments to this plan as things evolve, to ensure the safety of both our team and our communities.

WHAT IS TELEHEALTH?

Telehealth allows us to meet through audio and video over the internet. Through audio and video over the internet, you can meet with your clinician on-the-go from your desktop, laptop, tablet, or mobile device (iOS or Android) - it's your choice!

 

Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. There's no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device.

HOW DOES TELEHEALTH WORK?

You’ll be sent a link for the video appointment. Click on it when our appointment is scheduled to start or open it through the Telehealth by SimplePractice app (download free in the app store). You can use the camera and audio on your computer or mobile device.

HOW DOES CREATIVE ARTS THERAPY WORK WITH TELEHEALTH?

During your online session you may choose to use your own art materials such as crayons, pencils, pens, paints, play-dough, etc. if you're working with one of our Art Therapists. In addition to that, your therapist may come up with many images and metaphors as you talk. This is such a powerful way of communicating your experiences and hopes for how you’ll grow and heal. You may also like to use art materials in between appointments, sparked by what comes up in the session.

If you're working with one of our Dance/Movement or Drama Therapists, you may be asked to get up and move, demonstrate an emotion with your body, or read a script!

DOES ONLINE THERAPY REALLY WORK WITH CHILDREN?

Yes! It’s possible for a therapist to conduct creative arts therapy online. Kids enjoy making art, creating movement and playing games with their therapist that can teach them coping strategies that will help them with anxiety, behavioral issues, or whatever concern brought them into counseling. Our current child clients in therapy are enjoying the connection and attention provided by their therapist in online sessions; parents are loving the structure -- and improvement in behavior -- that it provides.

In addition, we also offer parent-child interactive sessions that can improve your parenting and relationship with your child, thereby helping your child with his or her symptoms. In addition, we offer Parent Behavior Management Training sessions to help you learn how to manage your child’s behavior. Give us a call at 847.477.8244 to learn more and dial extension x3 to schedule your first session.

WHAT EQUIPMENT DO I NEED?

To participate in Telehealth appointments from your home, you will need one of the following devices:

  • Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM OR

  • Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM OR

  • Tablet device with built-in webcam and speakers, OR

  • Smartphone with at least iOS 10 or Android 6.0

  • You will also need an internet connection that is at least 10mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality.

 

(Note: To use a smartphone, you must first download Telehealth by SimplePractice - available for iOS or Android in the app store.)

THE DAY OF THE CALL

Using a Desktop or Laptop Computer

 

If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:

  • Approximately 10 minutes before your appointment, you'll receive an email appointment reminder.

  • Click the unique link embedded in the reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself, as shown below.

  • You will also see the Welcome prompt. Click Play test sound to test the your camera and microphone settings.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

 

Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for Telehealth appointments as well. For new clients, make sure you have provided your email and or mobile phone number so that we can enable email or text reminders.

 

Using a Smartphone or Tablet

 

If you plan to use a mobile device, here are the steps to join:

  • Download Telehealth by SimplePractice (for iOS or Android) in the app store. Approximately 10 minutes before your appointment, you should receive an email appointment reminder. 

  • Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app.

  • If your therapist has already joined the call, you will see their face on the screen. If your therapist has not, you will see yourself.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

 

Note: There may be a slight delay for your therapist to join the appointment if they are finishing with a previous appointment. Please be patient and they will join momentarily.

TIPS FOR SUCCESS

We recommend joining the video appointment a few minutes early to test your settings.

  • If you can connect to the Internet, but are having trouble joining the video, you can use our recommended Pre-call Tool.

  • To use a smartphone to join a video chat, you must first download the Telehealth by SimplePractice app available in the app store for iOS or Android.

  • If you need to cancel or have questions about the appointment, please contact your therapist immediately.

What should I do if I didn’t get the reminder with the link?

Contact your therapist directly if you did not get the link so I can send it to you via email or secure messaging.

What can I do to do improve the quality of the connection?

If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:

 

  • Use wired Ethernet instead of wifi whenever possible. Wifi will work, but you may experience a lag and interference, which can make your video and audio choppy. If you experience a lag or interference while using Wifi, we recommend moving closer to your router. However, wired internet will give you a much smoother, more consistent experience.

  • Test your internet connection speed. Google provides an easy way to test your internet connection directly from the google homepage. Simply search: internet speed test. Click the blue button that says Run Speed Test. If it is under 10mbps and you’re using wifi, try using a wired internet connection or restarting your router.

  • Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality.  Also, make sure you’re not downloading any large files.

 

Note: If you are unable to connect, please contact your therapist as soon as possible to see if they can help you troubleshoot.

PREPARING YOUR SPACE

How should I prepare my space for a Telehealth appointment?

  • Identify a suitable room that is quiet, private, and free of distractions.

  • To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible.

  • Consider hanging a “Do Not Disturb” sign on the door to avoid interruptions.

TELEHEALTH PRIVACY

Just like a face-to-face appointment, your Telehealth visit will be private and confidential.

Will the appointments be recorded?

None of our appointments will ever be recorded or stored.

 

Why should I try telehealth?

 

We are very excited about this new option because it means we can limit exposure of COVID-19 to you, your family and the community at large during this pandemic, and you can rest assure that we will continue providing necessary mental health services virtually. While we will miss our face-to-face encounters, we can still connect in a virtual space. Plus, it’s 100% HIPAA compliant and secure.

COST

Your cost for a video appointment will vary depending on the coverage you have with your insurance provider. Most insurances charge a copayment just like traditional appointments, and it most likely will be the same amount. We can determine your exact coverage and what your copay will be before we schedule an appointment. If insurance denies coverage for whatever reason, you will be responsible for the full amount of the session.

 

Special Note: We will continue to bill insurance companies for these telehealth services. We recommend that you contact your insurance company to see if Telehealth is covered under your insurance policy. Even though our clinicians and admin staff will not be in the office until early April, we can still be reached via email or phone if you have any questions. Our Billing Specialist, Kristen Sipek, can be reached at 847-477-8244 ext 2 or ksipek@c4creativeartstherapy.com if you have any questions regarding insurance and/or billing.

Let us support you and your family through compassionately creative counseling and arts-based psychotherapy services. Give us a call today to learn more about creative arts therapy (art therapy, music therapy, drama therapy, dance/movement therapy, expressive arts therapy) in the Downers Grove, Hinsdale, DuPage county and Chicago area! Feel free to call us at (847) 477-8244 or email us.

We are located in Downers Grove and frequently see clients from Downers Grove, Aurora, Bolingbrook, Burr Ridge, Countryside, Darien, Elmhurst,

Glen Ellyn, Hickory Hills, Hillside, Hinsdale, LaGrange, LaGrange Park, Lemont, Lisle, Lombard, Naperville, Oak Brook, Oak Brook Terrace, Oak Park, Riverside, Villa Park, Warenville, Westchester, Westmont, Wheaton, Willowbrook, Woodridge, and Western Springs.

 

Counseling and arts-based psychotherapy for individuals, groups and families looking for help with children, adolescents, stress, relationships, motherhood, creative parenting interventions, life transitions, trauma, anxiety, depression, divorce, grief/bereavement, autism, communication, caregiving, terminal illness, and career counseling.

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Center for Creative Arts Therapy | Counseling & Arts-Based Psychotherapy in Downers Grove
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